If you want to get hold of us for any reason then please get in touch:
clotilde@rueclotilde.com
Please include your full name, e-mail address and your order number (if applicable). We will get back to you as soon as possible!
What payment methods do you accept?
We can accept payment through Visa, Maestro, Mastercard, Amex, Google Pay & Apple Pay.
Where can we ship?
For now shippping is available to the UK anf France. All shipping is calculated at checkout so just select your address and this will be calculated automatically.
Delivery Information
All orders will be shipped within 3 business day of you placing your online order. Packages will then typically take 1-7 days depending on where you live and what you order.
UK
Royal Mail 2nd Class (48®):
2-5 business days (up to 1kg)
FRANCE
As the company is based in the UK orders to France may take longer to arrive. The Rue Clotilde Team will do everything in its power to send out the orders as quickly as possible. Either by shipping a large stock on products to France, which will then be redistributed by LA POSTE or by using Royal Mail European Delivery service.
European Delivery – Royal Mail Standard:
5-10 business days**
Delays in receiving Royal Mail packages are outside the control of Rue Clotilde. Please leave 10 working days in addition to the estimated Royal Mail delivery times before getting in touch about the status of your order.
*Please allow a Two Day Service for Remote or Offshore locations, including Republic of Ireland, Scottish Highlands & Islands, Scilly Isles and Isle of Man.
** Please note that delays can occur in customs, and these delays are beyond our control. All orders are pending payment approval and merchandise availability
My merchandise was damaged when I received it, what do I do?
Defective or damaged items can be exchanged and must be returned within 30 days of receipt. Please contact us at clotilde@rueclotilde.com to report a defective or damaged item. We will gladly replace the merchandise without additional charge.
Can I return an item? Can I exchange an item for another item?
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.
Can I cancel my order?
Please contact us at clotilde@rueclotilde.com and we will do our best to help cancel your order if it has not already processed or shipped. We are unable to cancel orders which are in the final stages of processing or which have already shipped.
Please note that online order status is approximate and may not reflect recent shipment activity.
